Service
As the official partner of Rational in Bulgaria, Vera 94 operates the only authorized Rational service center in the country, consisting of 15 trained and certified specialists for the maintenance and repair of Rational equipment – iCombi Pro, iCombi Classic, and iVario Pro.
The service provided by Vera 94 and Rational Bulgaria is available in the cities of Sofia, Plovdiv, Varna, and Veliko Tarnovo.
To use the services of our service department, please call +359 886 660 304 during working hours – 7 days a week from 8:30 to 20:00. If you contact us outside working hours, your message will be recorded in our system and we will contact you on the next working day.
Why choose the authorized Rational service provided by Vera 94?
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When purchasing and installing a Rational unit through Vera 94, you receive 2 years full warranty.
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You receive professional service from Rational-certified technicians, who regularly attend refresher training provided by the manufacturer.
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Every service visit by our technicians includes a free software update of your unit to the latest version provided by the manufacturer.
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For out-of-warranty repairs, we provide 1 year warranty for the replaced part.
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We perform complete preventive maintenance of your unit, identifying worn parts and helping Rational equipment owners/operators minimize equipment downtime.
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Thanks to the ConnectedCooking function of Rational appliances, your unit can be connected to the internet 24/7, allowing remote diagnostics of its technical condition and ensuring our technicians are fully prepared before visiting your site.
